Refund policy

Return & Refund Policy

At Lily Grace Design, each item is made with care, and many of our products are custom-made to order. Because of this, we do not accept returns or offer refunds on custom or personalized orders.

Returns & Refunds – Faulty Items Only

We take pride in the quality of our products. If your item arrives faulty or damaged, please notify us within 7 days of delivery by emailing us at [your email address] with:

Your order number

Clear photos showing the fault or damage

A brief description of the issue

Once your claim is reviewed and approved, we will offer either:

A replacement product (where possible), or

A full refund to your original payment method

 

Please note:

We do not offer refunds or exchanges for change of mind, incorrect size ordered, or errors in custom design details provided by the customer.

Products must be unused and in their original condition to qualify for